Effective Date: 25/07/2023

Refund Policy

Thank you for shopping at ThemeOkits! We take pride in offering high-quality downloadable products and memberships to our customers. However, we understand that sometimes, our products may not meet your expectations, or you might need to discontinue using them. In such cases, we have a fair and easy-to-understand refund policy in place.

Eligibility

The following criteria must be met to be eligible for a refund:

The refund request must be made within 7 days of the original purchase date.

The product must not have been downloaded, used, or installed.

The refund request must include valid reasons for the return, along with proof of purchase.

Refund Types

We offer two types of refunds:

  1. Partial Refund:

We understand that sometimes circumstances may change, or issues may arise after purchasing a membership. To address such situations, we offer our valued customers the opportunity to request a partial refund within a generous 7-day window from the date of their membership purchase.

To be eligible for this partial refund, certain conditions must be met. Firstly, it is essential that the customer has not downloaded, installed, or made any use of a single product included in the membership package during the 7-day period. This ensures that the customer has had sufficient time to evaluate their purchase and determine if it aligns with their needs and expectations.

In order to initiate the partial refund process, the customer is required to contact us through our support portal. This step helps us ensure that the request is properly documented and attended to in a timely manner. Within the support portal, customers are encouraged to provide detailed documentation outlining the specific issue(s) they have encountered with the membership or any associated products.

The provision of detailed documentation is crucial, as it allows our support team to understand the nature of the problem thoroughly. This information empowers us to identify potential areas for improvement and address any concerns raised by the customer effectively.

We take the satisfaction of our customers very seriously, and this partial refund policy has been put in place to ensure fairness and transparency in dealing with any unforeseen issues. It also reflects our commitment to continuously improve our products and services based on customer feedback.

Please note that after the 7-day period has elapsed or if any product has been downloaded, installed, or used, the option for a partial refund will no longer be available. However, we will still be available to assist with any technical or product-related inquiries to the best of our abilities.

  • Full Refund:

Customers are eligible to request a full refund for individual product purchases within a period of 7 days from the date of purchase, under the following circumstances:

In the event of a corrupt product file or if the customer faces challenges while attempting to download or utilize the product, a full refund can be requested.

To be eligible for the full refund, customers are required to initiate the refund process by contacting our support team through the designated support portal. Alongside the request, customers must furnish detailed documentation substantiating the issue(s) encountered.

Upon receipt and verification of the refund request and supporting documentation, we will proceed to promptly process the refund, issuing the amount back to the original payment method utilized during the purchase.

Please note that any refund requests made beyond the specified 7-day period will not be processed. Additionally, refunds will only be granted for the particular product purchase that adheres to the outlined eligibility criteria.

Exclusions:

Please note that the following items are non-refundable under any circumstances:

Digital products or memberships that have been partially or fully downloaded, installed, or used.

Any additional services or features added to your membership or product, such as premium content or personalized support.

How to Request a Refund

To request a refund, please follow these steps:

Contact Us: Reach out to our customer support team via our email [email protected] or by our WhatsApp number at +92 326 5225 600. Our support team is available 24 Hours.

Provide Details: When you contact us, please provide your order details, including your name, email address associated with your account, and the reason for your refund request. Be sure to include any relevant supporting documents, such as screenshots or transaction records.

Wait for Processing: Our support team will review your request and process your refund according to our refund policy. Please allow up to 7 business days for processing.

Receive Refund: Once processed, the refund amount will be credited back to the original payment method.

Disputes & Chargebacks

Kindly note that disputing a charge or filing a chargeback without first contacting us to resolve an issue is not acceptable. Such actions may result in additional fees, and we reserve the right to reject future orders or membership applications from customers who engage in this behaviour.

Changes to Refund Policy

ThemeOkits reserves the right to update this refund policy at any time, and changes will be posted on this page. It’s essential to check this page frequently to stay informed about any updates. By continuing to use our website and/or purchase our products, you agree to accept any modifications to this refund policy.

By purchasing from ThemeOkits, you acknowledge that you have read, understood, and agreed to the terms outlined in this refund policy. We strive to make the refund process as smooth and hassle-free as possible, and we appreciate your cooperation in adhering to the guidelines outlined above. Our team looks forward to providing you with exceptional support and ensuring a positive experience with our products and services. Should you have any further questions or concerns, please do not hesitate to reach out to our support team via our support portal.

Best regards,

Customer Support Team

ThemeOkits